Home/Complaints
If something has gone wrong, this is how to raise it and what happens next.
This is a structural placeholder written to show what belongs on the page. It is not legal advice and must be reviewed and completed by a solicitor, and checked against the firm's actual practices and regulatory memberships, before the site goes live.
Most issues are resolved quickly by raising them directly with your named property manager, by phone or email.
If you remain unhappy, write to us setting out what has gone wrong and what you would like done. We will acknowledge within a stated number of working days and respond substantively within a stated period. Those timescales need to be confirmed and inserted.
If our response does not resolve matters, you may ask for the complaint to be reviewed by a director, who will issue a final written response.
If you are still dissatisfied after our final response, you may refer the matter to the independent redress scheme of which we are a member. The scheme name, membership number and referral timescales must be inserted here. Property agents in England are generally required to belong to a government-approved redress scheme, so this section must reflect the firm's actual membership.